The availability of the customer and technical support that a shared web hosting company provides can tell you a lot about the services they offer as well. In the event that you can use just e-mails or tickets, you have most likely discovered a reseller not the hosting supplier. When this is the case, you'll have to wait for a couple of days to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get hold of the actual website hosting company for extra help. When the supplier offers different options for communication with short response time that are available at any moment, they're most likely the top provider, not just a reseller. Therefore you'll take advantage of prompt assistance and top quality support since they'll have immediate access to the servers where your account will be created. No matter what the issue - technical or sales, it's always better to have the option to contact your website hosting company directly via your preferred method of communication.
24/7 Customer Support in Shared Web Hosting
The customer and technical support services for all our shared web hosting
plans are round-the-clock, which means that you can forget all about waiting for a couple of days in order to receive assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an email message. If you do have an account, you can open a support ticket on top of the other three options for contact. You are able to choose the most appropriate way to contact us based on where you are or the device you use. We can easily assist you for more or less any webhosting-related question that you may have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in such a case the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get well-timed assistance, especially if your web site is not working effectively for some reason. Our Linux semi-dedicated packages
include 24/7 customer and technical support, thus in case anything comes up, you're able to use a number of ways to get in touch with us - phone line with a couple of local numbers globally, live chat, emails and support tickets. The first two choices are for pre-sales, billing and general issues, so that if you don't have an account yet, for instance, you'll be able to receive extra details for our solutions, or we will assist you with less complicated technical problems. The next two methods are for solely technical troubles or everything that's more time-consuming due to the fact that it is much easier follow the communication between you and our tech support team. The warranted max reply time for them is merely one hour, the regular one - 15-20 minutes, so you will not need to wait for an entire day so as to receive support like you may have to do with other providers.
24/7 Customer Support in Dedicated Hosting
We know how important it is to receive well-timed support in general, let alone if you operate an entire server, that's why every single dedicated server
that we provide comes with 24/7 support with 1-hour reply time guarantee regardless of the situation. The service is free of charge for any type of problems with the server or the software that was installed from our administrators through the setup, so you can contact us as many times as you need, even during holidays. You could either open a ticket from the billing area or you could send an email, and the actual answer time for both rarely exceeds 30 minutes because we have administrators available twenty-four hours a day. In case you need general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you can take advantage of our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you'll be able to add to your server plan from your billing Control Panel.