Client Support Channels
A One–Hour Ticket Response Time Guarantee
Each help request you submit to us will be dealt with within maximum sixty minutes. If your ticket or email calls for further assistance from a system administrator, we’ll without delay forward it and leave a note to let you know that your issue is being worked on. If you order our Administration Services package, all of the server management tasks included there will be completed at a time of your liking.
A Topflight Customer Service
Should you require assistance with our Hosting Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server on your behalf, do touch base with the client support team anytime through the ticketing system. Plus, should you need assistance managing your server, you can order our Administration Services package, that includes OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting services, backup hard drive space, etc.
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package is fitted out with our charge–free Hosting Control Panel, which features a fully detailed knowledgebase plus a set of how–to video tutorials. Whenever you need assistance working with the Hosting Control Panel, just click on the Videos or Help buttons located in the top right corner.