In case you have ever had a shared web hosting account in the past or you've dealt with any kind of online service, you are probably aware from your personal experience that for some things it is better to speak with a live person over the phone instead of exchange support tickets or email messages. In order to know more about a service before you order it or in case something small has to be done, for instance, it will be far easier and a lot faster to do it live. When you're given the option to get in touch with representatives over the phone, it is very likely that you're dealing with an actual web hosting provider, not a reseller. The type of support that you'll get over the telephone varies between different suppliers - from common issues to experienced technical support. Usually most providers supply pre-sales assistance and 1st level phone support, while more complex tech issues are managed through e-mail and / or tickets.
Phone Support in Shared Web Hosting
In case you choose to use one of our Linux shared web hosting packages, you will be able to contact our customer support crew over the telephone for 14 hours per day. We can help you select the proper plan for your websites as we believe that it's better to discuss these matters with a live person. If you already have an account, we are able to help you with all your sales/billing questions and general issues, even with some tech troubles that don't need a lot of time or escalation to an administrator as it is better to open a support ticket for time-consuming problems and have the correspondence in one place. We have phone numbers in the US, the UK and Australia, so you'll be able to call the one you prefer and talk to our representatives.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hrs a day as a part of the support services for each semi-dedicated server package that we offer. Considering that some issues are more complex and time-consuming, you'll need to open a support ticket in case you experience such a problem, still for all of the general, billing or small-scale tech issues you can always give us a call and we'll assist you instantly in order to save you the time you'll need to spend on opening a support ticket. Even if you do not have an account yet, you can find out whether you can host your sites on our leading-edge cloud platform or you'll be able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the United States of America, Great Britain and Australia along with a global number, so that you're able to call the one which is closer to where you are.