One-Hour Response Guarantee
Know a lot more about the 1-hour response time guarantee and in what ways you, as the client, can benefit from it.
In case you’ve got a website, a problem might always occur and it doesn’t automatically need to be connected with the web hosting service. For instance, something may go wrong when you update a script or some critical content could be modified or erased unintentionally. Irrespective of what the nature of the problem is, you will need to contact the technical support team and ask them to retrieve a backup or to help you resolve the problem that you are experiencing. How timely they will do it will predetermine the interval of time that your sites will be unavailable. For certain sites like community sites or web shops, a repeated inaccessibility can often mean losing users and money. Hence, it’s vital to use the services of a web hosting company that offers not only a very good client support service, but also a quick one.
One-Hour Response Guarantee in Shared Web Hosting
In case you are using one of our Linux shared web hosting packages
and you have an enquiry or come across some difficulty, you can contact us 24/7 by opening a trouble ticket or by sending an email and we guarantee that you will obtain an answer within the hour. In case the issue can be resolved, we will do it before we respond to you, while if there’s something that you have to do on your end, we’ll supply you with all the necessary info – what possible solutions to try, what settings to check, and so on. Typically, you’ll obtain a response within less than thirty minutes, which implies that waiting for hours and hours on end or even for more than one day to get help is something unthinkable. Our one-hour reply time guarantee applies to any enquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
plan from us, you can take advantage of our stunningly fast support service. You’ll get a reply to any ticket posted from the web hosting Control Panel or email sent to our client and technical support staff in less than one hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. It often takes far less time to explore and fix a problem. We’ll supply you with more information in case the solution involves something that needs to be done on your end. If you contact us during weekends or public holidays, the response time will be precisely the same and given that our support team is working 24/7, you’ll obtain prompt assistance for any billing, general or technical issue irrespective of the hour at which you contact us.