When your hosting supplier offers live chat support, you will be able to talk to a representative live and find out useful info or get an issue resolved in a timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you need only a computer with Internet access, so that you won't pay any rates in the event that you are in a different state or country. Furthermore, it is easier to copy and paste information for instance domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other party over the phone. The live chat is also a considerably quicker approach to contact your website hosting supplier's support team in comparison to using a ticketing system. What's more, in the event that some trouble needs a little more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, therefore you won't lose time - something that is not possible when you're on the phone.