When your hosting supplier offers live chat support, you will be able to talk to a representative live and find out useful info or get an issue resolved in a timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you need only a computer with Internet access, so that you won't pay any rates in the event that you are in a different state or country. Furthermore, it is easier to copy and paste information for instance domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other party over the phone. The live chat is also a considerably quicker approach to contact your website hosting supplier's support team in comparison to using a ticketing system. What's more, in the event that some trouble needs a little more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, therefore you won't lose time - something that is not possible when you're on the phone.
Live Chat Support in Shared Web Hosting
As we believe that a lot of issues are often resolved if you speak with a live person, we offer a live chat service for all of our potential and current clients. The chat is available every single day and our customer care representatives can assist you with a number of questions and troubles. In case you are not our client yet, you are able to learn more about our shared web hosting plans and the website hosting platform in general to be certain that your websites will operate effectively on our servers. If you already have an account and you have some questions or you encounter any problems with any of our solutions, you can join us on our live chat and we will provide the required information or assist you to troubleshoot the issue. You'll need to open a trouble ticket for certain troubles that need longer time or the assistance of a system administrator, but for a number of basic problems you'll get help on the spot.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as part of our services, so that when you have any questions regarding our Linux semi-dedicated packages, you are able to speak with our customer care team at any time no matter if you've already purchased your account or not. Generally, the chat service is for pre-sales, billing and common questions and problems, yet we're able to assist you with quite a few technical questions too. We can help you pick the proper package for your sites if you do not have an account yet, we can reply any billing questions or issues you may have or we can help you with setting up your new email address on your personal computer or smart phone - all the abovementioned will be done in a timely manner as our live chat service is available all day long, every day. Every time you require help, you are able to talk with an agent and save a long time.