A ticketing system is the most widely used communication medium that hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to resolve a problem that requires a certain period of time to investigate or that needs to be escalated to a sysadmin. In this way, all replies added by either side will be kept in the same location in the event that someone else wants to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts in order to complete a certain operation or to get in touch with the hosting company’s customer support staff. If you want to manage a couple of domain names and each one is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. In addition, it could take a considerable length of time for the hosting provider to respond to your ticket.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we are using for our Linux shared web hosting packages is not separate from the web hosting account. It’s an essential part of our all-in-one Hepsia Control Panel and you will be able to access it at any given time with only several mouse clicks, without signing out of your web hosting account. The ticketing system comes with a quick-search box, which will help you track the status of virtually any trouble ticket that you’ve submitted in the past, if necessary. You can also read knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to handle a specific problem even before you actually submit a ticket. The response time is no more than 1 hour, which goes to say that you can get timely assistance at any specific moment and in case our client service staff recommends that you do something in your account, you can do it straight away without logging out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated packages, which implies that you will not require another support platform to contact our help desk support team – you can do this on the spot as soon as you experience a challenge. Posting a new ticket requires a few clicks of the mouse and finding an older one is just as simple. Using our intelligent search filter, you can swiftly track down any ticket that you have sent in the past. You can open a ticket at any time since our customer care staff members are at your service 24x7 and answer in no more than 1 hour, although it seldom takes that much to receive an answer. With Hepsia, you will have everything in one place and you can forget about needing to sign in and out of 2 or more platforms to troubleshoot a simple issue.