A ticketing system is the most widely used communication medium that hosting providers offer to their customers. It is usually part of the billing account and is the most efficient way to resolve a problem that requires a certain period of time to investigate or that needs to be escalated to a sysadmin. In this way, all replies added by either side will be kept in the same location in the event that someone else wants to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts in order to complete a certain operation or to get in touch with the hosting company’s customer support staff. If you want to manage a couple of domain names and each one is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. In addition, it could take a considerable length of time for the hosting provider to respond to your ticket.