Regardless of the fact that the hosting service provided by the different companies is practically identical, each provider has their own platform with its own tweaks and different ways to perform certain procedures. That is the reason why, an info-packed knowledge base would be pretty helpful both for people with no prior experience and for technically accomplished users who will sooner or later discover how specific operations are done, but will lose precious time in the meantime. The objective of such a knowledge base is to help make the service fast and simple to use, saving users loads of time and effort. The end result is more gratified customers, since they can effortlessly find the info they require, and a whole lot less work for the customer care team representatives, because typically most of the queries and problems that customers have got are already described in the knowledge base. On the condition that the articles are adequately written and encompass more things, you’ll be able to get to know more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Web Hosting
All Linux shared web hosting packages that we’re offering feature an elaborate knowledge base where you can find all you need to know about your hosting account. Whether you aim to create a brand new database, to redirect a domain name using an .htaccess file or to create an e-mail account on your PC or phone, you can just read our help articles and all the info that you require will be there. When you open a given section of your Hepsia Control Panel, you can see articles that are associated with the functions that you can access through it. If you wish to see the whole archive of articles and get acquainted with all the features that Hepsia offers, or only to read general information about the web hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our best to encompass any complication that you may possibly experience, but if you do not find the info that you need, you can always touch base with us, as our customer support staff representatives are at your disposal 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated packages come with thorough technical documentation where you will see information on all the functions that our custom-created Hepsia Control Panel comes with, in addition to solutions to various questions and predicaments that you could bump into. All user manuals include elaborate specifications, which is the reason why you will not need to worry about skipping something if you intend to export a database, for instance. The troubleshooting articles encompass a variety of different likely reasons for particular issues and the solution for each of them, so in case you are not able to send emails although you have the correct outgoing mail server settings, for example, you can swiftly discover what the reason for this may be and fix the problem with a couple of clicks in your email client. As Hepsia offers quite a lot of features, you will be able to find related articles in each and every section. If you’d rather examine all help articles, you can use the Help menu, which is located in the top right-hand corner of the Control Panel.